PAIA manual

Name

SamWill Enterprises t/a SamWill Funeral Service

Registration number

2024/442945/07

Physical address

18 Montreal Drive, Aviation Park, Unit D, Airport Industria, Cape Town, 7490

Telephone

021 203 5379

Email

info@samwill.co.za

Information Officer

Ramone Samuels, DirectorRegistration with the Information Regulator is in progress.

This is the reduced manual permitted for a private body employing fewer than 50 people with an annual turnover below the prescribed threshold.

The Regulator has published a guide on how to use the Act. It is available in all official languages, free, from the Regulator at inforegulator.org.za or by writing to inforeg@justice.gov.za.

Grouped by subject, so you can see what might concern you:

• Policyholders — applications, policy schedules, insured lives, beneficiaries, banking mandates, premium and claim history, identity documents
• Funerals — arrangement records, the deceased’s details, statutory documents such as the BI-1663 and burial orders, invoices
• Staff and agents — employment and appointment records, commission records
• Company — registration and statutory records, financial and tax records, insurance, licences and professional memberships
• Suppliers — contracts and correspondence

Some records are also held by AMOR BROKERS as the administrator of the cover and by Safrican Insurance Company Limited as insurer. Where a record is theirs rather than ours, we will tell you so and direct you to them.

You do not need to use the Act to get your own policy documents, premium history or an invoice for a funeral we conducted. Telephone 021 203 5379 or write to info@samwill.co.za and we will send them.

• Use the prescribed request form, available from the Regulator’s website
• Send it to the Information Officer at the address or email above
• Identify the record clearly, and tell us which right you are seeking to exercise or protect
• Give us an address or email for our reply, and proof of identity

We will decide within 30 days and tell you in writing. That period may be extended once, and we will tell you if it is. If we refuse, we will give reasons and explain what you may do about it.

There is no fee to request your own personal information. For other records the prescribed request and access fees apply, and we will tell you what they are before doing the work.

You may complain to the Information Regulator, or apply to a court. The Regulator’s details are on our privacy notice.